Enquiries arrive after hours, between meetings, while your team is heads-down. If nobody responds quickly, prospects move on. We add a branded assistant to your site that answers the common questions accurately, captures the enquiry, and routes the details to the right person - so nothing slips while your team is busy.
- Answers
- 24 / 7
- Knows
- Only your business
- Captures
- Name, job, contact
- Setup
- Done for you
We feed it your services, prices, hours, areas and FAQs - so every answer is yours, not generic internet guff.
It responds like a knowledgeable team member - services, pricing guidance, hours, 'do you handle X', 'how do we get started'.
When someone's ready, it takes their name and what they need, books the call or routes the enquiry to the right person instantly. Nothing gets lost.
Established firms losing enquiries after hours or fielding the same questions all day - professional services, clinics and practice groups, law and accounting firms, schools, and multi-site operators.
A real enquiry, after hours.
This is the kind of enquiry that lands at 8pm, long after the office has closed. The assistant answers accurately, qualifies it, then routes a ready-to-action lead to the right person by morning.
- Hi - do you handle commercial lease disputes? And how does engaging you actually work?
- AssistantWe do - commercial leasing and tenancy disputes are one of our core areas. Most matters start with a fixed-fee initial consult to review your situation and outline options before any commitment. Would you like one of our commercial team to call you?
- Yes please. It's fairly urgent - we've had a notice to remedy.
- AssistantUnderstood - a notice to remedy is time-sensitive, so I'll flag this as priority. Can I take your name, the best number, and your company so the right solicitor can call you first thing?
- James Whitfield, 0412 345 678, Harbourline Logistics
- AssistantThanks James - I've logged a priority enquiry for Harbourline Logistics on a commercial lease matter. A member of our commercial team will call you on 0412 345 678 first thing tomorrow. You'll get a confirmation email shortly.
Priority enquiry · James Whitfield · Harbourline Logistics · Commercial lease dispute · routed to commercial team
In the box.
- A chat assistant on your website, styled to match your brand - not an off-the-shelf bubble that looks bolted on
- Trained on your real business: services, pricing, hours, service areas, policies and your most-asked questions
- Answers the repetitive questions all day so your phone and inbox are only the real ones
- Captures every enquiry - name, what they need, contact details - and sends it to you by email, SMS or straight into your CRM
- Helps customers book or request a quote inside the chat, instead of hunting for a form
- After-hours cover: it keeps working at 9pm on a Sunday when your competitors' sites just sit there
- A 'hand to a human' rule - anything it's unsure about is passed to you instead of guessed at
- Optional: the same assistant on your Facebook or Instagram messages, and a private internal one for your team
The process.
- 1
Gather
A short call and a simple form. We collect your services, prices, hours, areas and the questions you answer over and over.
- 2
Train
We build the assistant on your information only, and set firm rules so it stays on-topic and never invents an answer.
- 3
Test
We try to trip it up with awkward, real customer questions and tune the answers until they sound like you.
- 4
Launch
It goes live on your site, leads start landing in your inbox, and we fine-tune it for 30 days after go-live.
- Medical, legal or financial advice - it answers business questions and books people in, it doesn't replace a professional
- Pretending to be human - we're upfront that it's an assistant, with a person always one step away
- Sending unsupervised messages your customers could act on without a rule you've signed off
The chatbot is the front door; automation is what happens behind it. The enquiries it captures can flow straight into follow-up, booking reminders and review requests - see AI & Automation.
All services →Why it won't embarrass you
- It only knows what you tell it - your services, prices, hours and FAQs - not the whole internet
- If a question is outside what it knows, it says so and passes the person to you, rather than guessing
- You approve every answer it gives during setup, so it sounds like your business from day one
- You see every conversation, so you learn what customers actually ask and can improve the answers
- It's clearly an assistant, not a fake person - customers trust it more, and so do you
- Turn it off any time. You own the content it's built on - no lock-in
Hands-on, not theoretical.
We build these for real service businesses, not as a demo. Every assistant is tested against the awkward questions customers actually ask before it ever goes near your site.
- Built on your business only - it can't wander off and invent prices or promises
- A clear 'hand to a human' rule for anything it's unsure about
- Plain-English setup and full ownership - you can edit, pause or remove it whenever you want
answered.
Share a few details about your business and we'll come back with the next step - no obligation.